Residential always welcomes your reviews and feedback! At Residential Heating and Cooling, we continually strive to be the best in our industry. We are always looking to find ways to better serve you, our valued client. We encourage you to give us honest feedback and we appreciate any suggestions you may have on how we can improve our service.
Here is a small collection of the unsolicited testimonials from our customers:
“In the summer of 2012 we had just bought a house in another state and were preparing to list ours in Arlington Heights. After weeks of hard work, we were leaving the next day to close on our new home and at the same time, our AH home was going live as “for sale.” We had packed a U-Haul with our first load and were going to be gone for a week, during which time we were expecting many showing requests on our new listing. On the day of the move, we woke up at 2am wondering why it felt so warm in the house. We quickly discovered that there was no cold air coming out of the vents. We were supposed to leave in 7 hours and couldn’t miss our closing. However, we also didn’t want potential buyers to come and view our brand new listing with the AC broken. We called Eric and explained our situation. He immediately came over and took a look at our AC unit. By 4am he had diagnosed the problem and determined the part he would need. He promised to pick it up as soon as the store opened in the morning, around 7am. When 7am rolled around, he tried 3 different stores to find the part he needed and drove about 40 miles roundtrip (in rush hour traffic) to pick it up for us. He installed it and we were on the road less than an hour from our intended departure time. And his price was amazing – we were clearly in a bind and he could have easily tried to take advantage of our situation, but didn’t. Thank you, Residential Heating and Cooling! In our opinion, you are unsurpassed in customer service, quality and value!”
– Michelle W. Arlington Heights, IL
“Eric, I was dreading going through the process of getting a new furnace: obtaining quotes, trying to understand the differences between the brands/models as well as dreading the cost. I really appreciate the time you took to explain the differences/benefits of the various models so that I could feel comfortable with my decision. I was also impressed with the fact that you didn’t try to sell me a new humidifier, even though mine is pretty old. I have to say that I never thought I would be this excited about getting a new furnace. My previous furnace was so loud and seemed to be on all of the time. The Bryant model I purchased through you is not on constantly and is SO MUCH QUIETER!!! Thank you for being so thorough-—I will recommend you to anyone that needs HVAC work done!”
– Dianne K. Hanover Park, IL
“I have referred work to Eric at Residential Heating and Cooling many many times. I have received multiple responses of a job well done by Eric and his crew. Eric is a trusted, knowledgeable contractor with an A+ quality work ethic. Eric is always my first choice in residential heating and cooling requests. Our 20 year HVAC estimator used Eric for a family members furnace install, our estimators words to me: Very Impressed. Keep up the good work Eric.”
– Tim N., MSI Heating Corp, Commercial/Industrial HVAC
“Eric and his team at Residential Heating and Cooling are Prompt, Persistent and Precise. He returns his calls quickly and graciously. When they make an appointment, they are on time or even early and take care to be neat and considerate of your belongings. They are extremely honest and don’t do work that doesn’t need to be done or charge excessive for service When I need work on my system, Precision Heating and Cooling is my first choice. With a SMILE, ”
– Judy Feldhausen, Streamwood, IL
“Courteous, professional technician showed up at the scheduled time, and did a thorough job. Residential Heating and Cooling are nice people to do business with and I would highly recommend them and will re-hire them next time I need any work done.”
– Peter M, Barrington IL
“The staff at RESIDENTIAL were courteous and professional ,also did a great job not leaving any trash behind ,above and beyond my expectations ,fare prices and great service ! that how it should be. THANKS again guys, keep up the great work.”
– Luis Viera
“Dear Eric, I would like thank you for the excellent service you provided me on a new
furnace. You arrived at the time you stated and completed the job in a timely fashion.
What really impressed me is that you were not all about the money. You took the time examining the old furnace and provided different options before it was determined that it should be replaced. You were more concerned about my safety and health. And you did what you could to provide me with an affordable furnace. I will be contacting you for service on my air condition and future maintenance of my furnace. Thank you, Eric.”
– T. Freeman in Hanover Park, IL
“The worst part of a vacation is coming home to a vacant house and having something go terribly wrong. That is exactly what happened to Kim and me, on our recent trip home from our Florida vacation.
As we walked in the door, we heard this horrible rattling noise. I know that it was coming from our furnace. I went to take a look, and sure enough the rattling was inside the furnace. I grabbed my BNI business card book and called Eric Barnhill from Residential Heating and Cooling. Eric said he would be out first thing in the morning. Did you know first thing in the morning is 7:00am?
Now, I know a little bit about the function of a furnace, but I didn’t know that a furnace could generate ice. Eric assured me that the furnace was in good working order and that the ice build-up was the noise and that the AC was just low of Freon. After Eric added the Freon, the ice began to melt and run through the outside tube .
Now the AC is working properly, cooling efficiently, and effectively, and keeping the house at a comfortable temperature.
Thank you Eric, for being available, cost effective, and a pleasure to do business with. When it comes time to replace that old AC, you know you will get a call from me.”
– Ken Dellutri
Thank you for all of your help in the installation of our new furnace and air conditioner. We had a lot of questions and were not sure if we should replace one or both of the units, even though they were old, they still worked.
Money was a big factor in our decision making process. You listened patiently and then offered a couple of solutions. We are very happy with our decision.
Two days after they were installed, the air conditioner stopped working on a Saturday evening. We called you – and you actually answered the phone. Told us what to do and it worked! However, to make sure everything was okay, you sent Chris, to our house first thing Sunday morning.
You and your company go above and beyond, what is the stand~d in the industry. We would highly recommend you to our family, friends and clients!
– Tricia & Pete Hupperich
“Residential Heating and Cooling responded within three minutes of my initial email, was more than reasonable on the weekend, and I have given their info out to four of my neighbors already!”
– Joseph in Bloomingdale
“Again we wanted to thank you for coming out on such short notice to look at our home to provide a quote for an HVAC system. We are very grateful you were able to install the system on such short notice and you and your team did a great job. We appreciate your honesty in helping us choose the right system for our home and not trying to oversell something we did not need. The guys who did the install were very friendly and very helpful explaining everything, they did a great job. The quality and customer service you provided were outstanding. Thanks again!”
– Amanda & Curtis
We have been so completely satisfied every time we have used your services. You are professional, knowledgeable, friendly, courteous, and quick to respond. We have never been disappointed and look forward to using you services again in the future. We will recommend you anytime we can.”
– Francois & Jennifer Moret
“Eric was very professional, personable, and clean when he came out for his service call. He was thorough on his approach to solving my problem and talked me through the options and possible solutions. He talked to me in very simple terms and made sure I was satisfied with the results and his work before he left. He was prompt with his initial return call when I was shopping around and very honest about the cost. There were no surprise costs with his work and it was very affordable compared to other companies. I would call Eric again and have already recommended him to others for Heating and Air-conditioning work.”
– Michael L., Branch Manager of Superior Staff Resources
“Thank you so much for servicing my optical shop. I had a prior company come out and I paid $80.00 for a service call and they said I needed a whole new air conditioner for $2700.00. Being a new and small business this expense was a lot. After talking to you, you came out to look at it and told me it would only be a few hundred dollars, and you didn’t even charge a service call. You fixed the problem, and I didn’t need a brand new unit. Thank you for being a honest business man and I will recommend your company to everyone I know. Thank You, ”
– Michelle F., Crystal Clear Eye Care Clinic
“Just want to thank you for coming to my aid again! With the current heat wave I know you were super busy- but you still snuck me in! I think you are a honest and caring man and I let everyone know it! You have also always been there for me when I need a referral for any service, and sent me terrific people too! ( But not as terrific as you!!!!)”
– K. Schanker
“I was so very impressed by the kindness Eric showed me, by the respect with which he treated me, the efficiency & tidiness of his work, and the ethical way with which he conducted his business. I wholeheartedly recommend Residential Heating & Cooling to anyone in need of their services. I will be using no other company for any of my future heating or cooling needs in the future at my next home!!
Thank you from a very grateful customer.”
– Ms. Laurie K., Park Ridge, Illinois
“Eric, I just wanted to say how satisfied I have been with your work over the years with our house. The HVAC work you have done was always excellent and affordable. You always take the time to explain what is needed and make sure I am comfortable with the work that will be done. In these days where it’s seems like everyone is out to charge people more money you have always looked for ways to save us money and I can’t say thanks enough for that. I will recommend you to anyone that needs any HVAC work ever. Also, I appreciate the plumbing referral as he did an outstanding job just like you! Thanks, ”
– Todd F.
“Eric , Once again I would like to thank you for going above and beyond in the area of customer service . I don’t know of any contractors that would come back after the work was completed and paid for to show a customer how to program the thermostat [ for the 2nd time ! ] . It is a comfort to know that all of our heating and air conditioning needs are in such goo hands . Thank you!”
– Gene and Denyce, NW Suburb of Illinois
“Residential Heating and Cooling was great to work with, came out immediately, and finished the job within a week.”
– Amish P in Streamwood, IL
“One of the best experiences I’ve had with a service call. Went above and beyond just diagnosing and fixing my A/C unit. Didn’t try to sell me anything I didn’t need. Explained exactly what needed repaired and why. Wasn’t pushy with extra services whatsoever. Absolutely recommended!”
– Jeffrey B in Schaumburg, IL
“Eric is easy to deal with. He is honest and keeps his promises. I will definitely hire him again.”
– Oleg Z in Lake Barrington, IL
“Eric was very professional and knowledgeable about HVAC equipment and was extremely responsive to our call. Ive chosen a long term contract with Residential Heating and cooling for my HVAC… ”
– David W in Bloomingdale, IL